The increased thrust on e-governance is fast transforming the traditional notion of public administration to modern notion of ‘public management’. Although governments are hardly a harbinger of Internet innovation, yet use of the net to deliver services by governments world over, seem to be something like a silent revolution over the past few years. The real value of e-governance does not lie merely in putting public services on-line, but it has more to do with the ability ‘to force its agencies to rethink, reorganize, and streamline their delivery before doing’. The offices are meant to facilitate the customers, i.e.., citizens, not to frustrate the customers. The online facilities tend to lessen such frustrations of the customers by facilitating untaxing services catered to them. It is an established fact now that citizens love to be on-line instead of waiting painfully in line, for accessing services delivered by governments. In the online system, there are les...